MRC · Updated 2026-09-09
Privacy Policy
Our privacy policy explains how we use your contact details. It also covers what this site records while you visit.
Information we collect
When you submit the repair form, we receive the name, email, phone number and the phone format used to validate it, card manufacturer and model, request type, symptoms, repair history and optional rush service request you provide. For a mail-in request, we also receive the return country, province, state or region, return address and optional unit number you provide. For an international mail-in request, we receive your ownership or owner-authorization confirmation and your acknowledgement of cross-border shipping costs and instructions. We use this information to review your request, contact you and carry out the work if we agree to take the job. We do not ask for the card serial number.
Form processing
The form is sent to MRC's form service at forms.motherboardrepair.ca. Along with the fields shown, it sends your drop-off or mail-in choice, phone validation profile (the format used to check your number), international-mail-in status, page language, selected text-message reply language, consent confirmation and source site. Do not include passwords, payment-card numbers or unrelated sensitive information.
Language preference
If you choose a language, the site stores that language code in your browser's local storage so it can open the same translation on a later visit. It is not sent with analytics.
Website analytics and session replay
We use our self-hosted Notomo service to understand page visits, navigation, visit duration, browser errors and how people use the site. Notomo stores random visitor and session identifiers in local and session storage. It receives the page path without query or fragment details, the referring path, page title, campaign tags, screen and viewport size, visit duration and technical error details. Notomo also records page contents and your interactions as a session replay. This recording includes literal text entered into website fields as you type, including repair-form fields before you submit the form. Do not enter passwords, payment-card numbers or unrelated sensitive information. We do not use advertising analytics or fingerprinting.
Website operation
GitHub Pages delivers the site and may temporarily process IP addresses, browser details, requested paths and timestamps in ordinary hosting logs. Cloudflare provides authoritative DNS for this site and processes requests sent to the separate form service.
Privacy questions
Use the contact form to ask MRC a privacy question. Do not send unrelated sensitive information through the form.